Activation server error UK

[Kiran_s]

Hi guys,
I bought a spark a few days ago and as of yet haven't been able to get it activated, I keep getting an activation failed, server error message....
All firmware updated.

Iv tried just the ac on wifi, the rc on wifi, the rc linked to ac and rc with otg, tried both android and ios, all fail....

Anyone else in the UK bought one recently and had the same issues? Seems common on the dji forum with no real solution.

DJI have been a bit vague and asked me to try different devices and email addresses.... I'm going to try and return the spark to the seller for exchange but if I'm going to have the same problem again I'd rather just have a refund.

DJI have suggested I return it to them with a 15 day turn around.... I bought it for holiday and would be gutted not to have one for our travels.

 

[Sparky786]

I bought mine 2 weeks ago, done about 2hrs flight, nothing wrong

 

[Kiran_s]

Maybe I am just totally unlucky then hopefully I can return it for an exchange on Monday

 

[Sparky786]

Get refund or exchange asap

 

[MTBCYIain]

I had the same problem, dji tech said it was my phone (htc one m8, running android 6) because it was not on their list of supported devices. Used someone elses device and all ok at the moment.

 

[Kiran_s]

Iv tried Samsung s7 and iPhone 7 plus so far, neither work [emoji24]

 

[MTBCYIain]

Does it keep asking you for a chinese landline number

 

[Kiran_s]

It did do that once when I fiddled around with assistant 2 simulator but hasn't done it since I reset it, just won't connect and activate to the server

 

[MTBCYIain]

Can you fly it?

 

[Kiran_s]

No, so far it's a really expensive brick!

 

[Kiran_s]

Iv had that since Thursday, I'm just in denial that I couldn't possibly have received a DOA! Just hope the replacement is OK, iv read some people receiving 3 DOA's in a row!

 

[MTBCYIain]

Did it ask u to update spark? Also have you removed go 4 app and reinstalled it

 

[Kiran_s]

Yep, all up to date, both ac and rc, I have uninstalled the app and deleted all associated files and also tried every other version of the app back to the 1st one that covered the spark....

 

[MTBCYIain]

Erm strange i dont have the rc just got the drone

 

[Scobo]

Got mine a couple of weeks ago and activated on the ipad no problem.
Have you tried a tablet ?

 

[Kiran_s]

I'm Going to try a iPad today if I can borrow one, iv read a few people say they work better on them, fingers crossed!

 

[Person]

Hi I bought 2 days ago spark fly more . Have same problem can't activate my spark and no one can't help me

 

[Kiran_s]

I don't know why I have a suspicious feeling that it's a dji server issue, seen a few posts from people that can't activate, so irritating!

 

[MTBCYIain]

Hi everyone, have you managed to activate your drones

 

[Kiran_s]

I tried on iPad yesterday still no luck, it's going back today