Newbie Questions.

New Drone Guy · Jan 2, 2018

I just ordered my Spark yesterday. In the meantime I did call DJI but had a difficult time understanding the guy. Do I need to get an OTG or any other cables to use the controller with my iPhone X? Also will may iPhone X fit in the controller with the average size case on it? Do I really need to get any of the extra support products? Final question when you are using the controller with your phone, if you receive a call, email, alarm etc. will it stop the connection to the Spark?

Thanks,
Andy

aviscomi · Jan 2, 2018

Answers:
1) DJI does NOT support OTG connections at this time
2)Most phones will NOT fit in RC with cases attached
3) if you speaking about DJI Refresh for a Support product, I would recommend it. Cost is minimal
4) Calls, texts, etc. don't typically disable connection to the drone. Though with the Sparks "iffy" WIFI it's recommend to disable those phone features and bluetooth

New Drone Guy · Jan 2, 2018

aviscomi said:
Answers:
1) DJI does NOT support OTG connections at this time
2)Most phones will NOT fit in RC with cases attached
3) if you speaking about DJI Refresh for a Support product, I would recommend it. Cost is minimal
4) Calls, texts, etc. don't typically disable connection to the drone. Though with the Sparks "iffy" WIFI it's recommend to disable those phone features and bluetooth

Hopefully putting the phone in with out the case will not scratch up the Phone. My question on the phone case issue is some people have really big phones like the 6+ 7+8+ or large Samsung Galaxy, how come they will fit but not an iPhone X (which is smaller) with a case? Just trying to get an understanding. I did order the fly more package and the hand protector, are there any other items you suggest I get?

Thanks,
Andy

aviscomi · Jan 2, 2018

I can't speak for the iPhone X, but my iPhone 7+ won't fit with the case on.

New Drone Guy · Jan 2, 2018

Is it the thickness of the phone with case or the width/length thats the issue?

msinger · Jan 2, 2018

New Drone Guy said:
Do I need to get an OTG or any other cables to use the controller with my iPhone X?

You can use an OTG cable, but it's not required. Some DJI GO functions don't work properly when using an OTG cable, so it would be better to connect your remote controller and phone via Wi-Fi.

New Drone Guy said:
will may iPhone X fit in the controller with the average size case on it?

If your phone doesn't fit with the case, you could wedge your phone between the remote controller arms, use a mount (like this one), or remove one or both of the insert inside of the remote controller arms.

New Drone Guy said:
Do I really need to get any of the extra support products?

You can find more details about DJI Care Refresh here.

New Drone Guy said:
when you are using the controller with your phone, if you receive a call, email, alarm etc. will it stop the connection to the Spark?

No.

New Drone Guy said:
Is it the thickness of the phone with case or the width/length thats the issue?

The thickness is the issue. You'll only be able to fit a mobile device (including the case) that has a thickness of 0.34 inches (or less).

DesertWindAero · Jan 2, 2018

New Drone Guy said:
Is it the thickness of the phone with case or the width/length thats the issue?

Thickness, mostly, in my experience.

New Drone Guy · Jan 2, 2018

Has it scratched up your phone?

zachel77 · Jan 2, 2018

I have a Samsung 8 and it fits in the controller with my case on. The case is fairly thin, fwiw, but no problems fitting it in the controller.

aviscomi · Jan 2, 2018

New Drone Guy said:
Has it scratched up your phone?

No, there is rubber inside the clamps

Lastrexking · Jan 2, 2018

Otg is pointless on iOS.
I have an iPhone 7+ with a case, and it fits just fine. It’s a slim case though https://www.amazon.co.uk/gp/aw/d/B01GIWF4EK?psc=1&ref=yo_pop_mb_pd#immersive-view_1514918863311

Check out this thread - might help you get started.
Useful info for new/prospective Spark owners

Welcome to the club.

New Drone Guy · Jan 2, 2018

I appreciate the help.
Andy

msinger · Jan 2, 2018

New Drone Guy said:
Has it scratched up your phone?

There are soft, rubber pads inside of the remote controller arms. They've never scratched any of the mobile devices I've used.

gs_chema · Jan 2, 2018

I have an iPhone x with original case, and it fits perfectly with spark controller.

msinger · Jan 2, 2018

gs_chema said:
I have an iPhone x with original case

Which original case are you using?

New Drone Guy · Jan 2, 2018

Which case do you have?
iPhone x case - Apple

Lancfly · Jan 2, 2018

6+ fits well with a slim case. It’s a “snug” fit though.

Rog42 · Jan 2, 2018

No problem with the case. Used my Samsung Galaxy S8+ with relatively thick Incipio case no problem.

No need for OTG cable on Spark.

Although I would suggest picking up a second hand iPad Mini (I have a Mini 2) and use that instead of your phone. Social media updates, Bluetooth, phonecalls, texts and other messages all interfere with your flying filming and it's better to have a totally separate device.

New Drone Guy · Jan 2, 2018

Rog42 said:
No problem with the case. Used my Samsung Galaxy S8+ with relatively thick Incipio case no problem.

No need for OTG cable on Spark.

Although I would suggest picking up a second hand iPad Mini (I have a Mini 2) and use that instead of your phone. Social media updates, Bluetooth, phonecalls, texts and other messages all interfere with your flying filming and it's better to have a totally separate device.[/QUOTE

So if you turn on airplane mode you're still going to have your flight interrupted? What about if you have a second device such as an iPad with you that's receiving texts?