Hi to all,
I got a new replacement of my spark. DJI gave me a free RMA after investigating my data.
The conclusion was:
【App record GMT+8 26/8/2017 2:18:49】 1)Aircraft worked at Sport mode in flight. 2)Pilot pushed pitch stick forward, the aircraft flew forward then it flipped without collision. Conclusion: Not pilot fault, free RMA.
Just letting you guys know what the outcome of my case was.
I had a lot of trouble to get so far. Took me 5 weeks and lots of emails, chatting and calling. They closed my case 3 times and the 4th time they really looked at my data and did the analyses. @ the end it was ok! Thx to DJI who finally looked at the data.
Happy to be able to fly again!
Grtz
I got a new replacement of my spark. DJI gave me a free RMA after investigating my data.
The conclusion was:
【App record GMT+8 26/8/2017 2:18:49】 1)Aircraft worked at Sport mode in flight. 2)Pilot pushed pitch stick forward, the aircraft flew forward then it flipped without collision. Conclusion: Not pilot fault, free RMA.
Just letting you guys know what the outcome of my case was.
I had a lot of trouble to get so far. Took me 5 weeks and lots of emails, chatting and calling. They closed my case 3 times and the 4th time they really looked at my data and did the analyses. @ the end it was ok! Thx to DJI who finally looked at the data.
Happy to be able to fly again!
Grtz