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- Feb 12, 2018
- Messages
- 108
So, I took my Spark kit to Costa Rica for a fishing trip. Then I drowned it.
I launched the Spark with no trouble off the stern of the sportfishing boat. Gauges all in the green. The boat was moving.
I flew around the stern for a while, and then saw some birds a couple of hundred yards away. I flew towards them. I received a "max flight distance" notification and immediately executed RTH from the Remote Controller. The drone would not move home (dynamic home point). I tried RTH several times, no joy. The aircraft appeared to hover and eventually dunked, although I had great video of its hovering position if you like to look at waves.
Sent the flight .dat file to DJI. First, language barrier. Second, they stated that once the drone moves out of the safe fly zone, it effective cannot return to home. Third, they ended my claim saying "there will be no more reviews" and "pilot error, launched from moving object".
What a bunch of horseshit. I even offered to pay partial amount of a refurbished drone and they blew me off. Conclusion... I'm out a spark and DJI continues its crappy customer service. Where in the manual does it say if the PILOT moves out of the safe fly zone the drone will freeze. And despite a warning about flying off of moving objects, there's nothing in the Spark manual that says it is an automatic pilot error to fly off a moving object.
Given the broken English of the repetitive e-mails from DJI, they are supporting the product from China. How about getting some native English speakers to handle these delicate cases?
I launched the Spark with no trouble off the stern of the sportfishing boat. Gauges all in the green. The boat was moving.
I flew around the stern for a while, and then saw some birds a couple of hundred yards away. I flew towards them. I received a "max flight distance" notification and immediately executed RTH from the Remote Controller. The drone would not move home (dynamic home point). I tried RTH several times, no joy. The aircraft appeared to hover and eventually dunked, although I had great video of its hovering position if you like to look at waves.
Sent the flight .dat file to DJI. First, language barrier. Second, they stated that once the drone moves out of the safe fly zone, it effective cannot return to home. Third, they ended my claim saying "there will be no more reviews" and "pilot error, launched from moving object".
What a bunch of horseshit. I even offered to pay partial amount of a refurbished drone and they blew me off. Conclusion... I'm out a spark and DJI continues its crappy customer service. Where in the manual does it say if the PILOT moves out of the safe fly zone the drone will freeze. And despite a warning about flying off of moving objects, there's nothing in the Spark manual that says it is an automatic pilot error to fly off a moving object.
Given the broken English of the repetitive e-mails from DJI, they are supporting the product from China. How about getting some native English speakers to handle these delicate cases?