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Flyaways - How does DJI handle? Lost Drone
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<blockquote data-quote="Gabriel" data-source="post: 35852" data-attributes="member: 5118"><p>READ MY THREAD (thats right its in capiyol letters <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite2" alt=";)" title="Wink ;)" loading="lazy" data-shortname=";)" /> )</p><p>----> <a href="https://forum.dji.com/forum.php?mod=viewthread&tid=129076&page=2#pid1216858" target="_blank">Spark video signal lost during sport mode, never RTH!</a></p><p></p><p>If a manufacture can not prove why their products malfunctioned and are destroyed or lost over a un recoverable area such as lake, sea, volcano (unless obviously to close) etc then they have to cover it WARRANTY.</p><p></p><p>There may of been some possibility, something else that caused my spark to disappear that i had no idea about only experienced pilots, expert users, hackers or possibly only an engineer could of known etc etc but i did not or can be assumed to off.</p><p></p><p>my point is that i advised DJI to do what most experienced business relations personal would advise them to do.. and that is to <u>cover the <strong>holes </strong></u>which hurt you and your customers.</p><p></p><p><u>I went through hell!!!!!</u> not only was a gas lighted by users online any child can tell are DJI paid or have sort of Quid pro quo deals for discounts or loly-pop parts., but i was blatantly told things you do NOT tell anyone who may of worked in the air force or intelligence community, yes they used DJI drones as well (used).</p><p></p><p>DJI replaced my drone, but believe me they where not generous, it was no one on the phone that got me upset, they where nice and obviously limited, it was <u>the emails,</u> the people in the forums they have promoting them who where insulting, backwards and in humane.</p><p></p><p>ok so when i got an email saying they will replace the remote only in 3 days i was like wtf????</p><p>Our emails indicated that i the remote was the cause of the issue (lost connection, no rth, led then 150m distance) on a clear day in clear site then they would consider honoring the warranty which is what the actual ticket in the email said, remote, spark, props and new battery too.</p><p></p><p><strong>So i asked why only remote and i got this message!: </strong></p><p><span style="color: #808080">We’re not <u>entirely</u> unsympathetic though, I have been lobbying for your cause and have managed to get you 50% off, we hope that would sweeten your deal a bit.</span></p><p><strong></strong></p><p><strong>Then i refused an got this; </strong></p><p><span style="color: #808080">Perhaps you didn’t understand me or even misunderstood me but I just mentioned that your craft will be handled under warranty after all.</span></p><p></p><p>Then i got the<span style="color: #666600"> "Customer satisfaction is very important to us"</span> JUNK MAIL even before i got the package.</p><p></p><p>Im sorry but this is un acceptable, i felt like i was dealing with the Chinese mafia or government,</p><p></p><p>The people i delt with seem polite but instructed to be <em><strong>dishonest an cunning</strong></em>. .......we are talking about money and a warranty here.</p><p></p><p>When i got the package i hesitated to open the<strong><span style="color: #ff0000"> Pandoras box of EVIL,</span></strong> should i dare return to a abusive relationship, did i learn my lesson to NEVER use DJI products, i felt like i ate the apple in EDEN!, believe me it felt exactly like this! , I spoke to many people who felt the same or worse!</p><p></p><p>Some went as far as suggested they could not stop imagining that their emails came from minors living in sweat shops paid 30 cents a day during their break where they assemble DJI and Apple parts and i had to remind them about Americas own problems with guns, corruption, defamation and feminism to get my head out of this evil abyss customers fell in.</p><p></p><p>I hope DJI reads this, people upset are not just angry because they paid allot for their products, love them and want more but because they assumed the products where fail proof, provide class A flight records an data showing who is the bum responsible for an error, but they have HOLES they need to fix, fix them and your customers and your staff will live in peace..the real chinese way!</p><p><strong></strong></p><p><strong>Lets add FAIL SAFE options for power users to pay extra or with the care-fresh plan,</strong></p><p>for those who dare to go too far, loose connection or power during flights how about;</p><p>parachutes, GPS tracking module, data recorded in the remotes?.</p><p></p><p>my flight was innocent, 62% battery on a clear day..the result was remote issues non user related.</p><p></p><p>It was the racist comments but angry customers refering to Chinese sweat shops that got me upset and back to testing the spark as i had plans to sell this abusive biatch out of my life, then i realized we (i and DJI) where write, it was the remote that caused my incident.</p><p></p><p>My spark is amazing, even when i loose video signal or gps at 1klm and 250 high i can still switch the rht function from gps position to remote which radios it constantly and it will return!</p><p></p><p>No more listening to that song "DOWN IN A HOLE" by ALICE IN CHAINS for a while !</p><p></p><p>I tried the OTG cable but i rather keep my iphone plugged into a power bank when flying, i should share this as i have noticed strange behavior with the iphones batteries getting drained fast at times via this cable or simply wifi.</p><p></p><p>My confidence is back an i think those holes filled will certainly do better business for DJI with no sweat type arguments.</p><p></p><p>hope my experience attributes because if it does not then dji are crazy and your all doomed !</p><p>ALICE IN CHAINS</p></blockquote><p></p>
[QUOTE="Gabriel, post: 35852, member: 5118"] READ MY THREAD (thats right its in capiyol letters ;) ) ----> [URL='https://forum.dji.com/forum.php?mod=viewthread&tid=129076&page=2#pid1216858']Spark video signal lost during sport mode, never RTH![/URL] If a manufacture can not prove why their products malfunctioned and are destroyed or lost over a un recoverable area such as lake, sea, volcano (unless obviously to close) etc then they have to cover it WARRANTY. There may of been some possibility, something else that caused my spark to disappear that i had no idea about only experienced pilots, expert users, hackers or possibly only an engineer could of known etc etc but i did not or can be assumed to off. my point is that i advised DJI to do what most experienced business relations personal would advise them to do.. and that is to [U]cover the [B]holes [/B][/U]which hurt you and your customers. [U]I went through hell!!!!![/U] not only was a gas lighted by users online any child can tell are DJI paid or have sort of Quid pro quo deals for discounts or loly-pop parts., but i was blatantly told things you do NOT tell anyone who may of worked in the air force or intelligence community, yes they used DJI drones as well (used). DJI replaced my drone, but believe me they where not generous, it was no one on the phone that got me upset, they where nice and obviously limited, it was [U]the emails,[/U] the people in the forums they have promoting them who where insulting, backwards and in humane. ok so when i got an email saying they will replace the remote only in 3 days i was like wtf???? Our emails indicated that i the remote was the cause of the issue (lost connection, no rth, led then 150m distance) on a clear day in clear site then they would consider honoring the warranty which is what the actual ticket in the email said, remote, spark, props and new battery too. [B]So i asked why only remote and i got this message!: [/B] [COLOR=#808080]We’re not [U]entirely[/U] unsympathetic though, I have been lobbying for your cause and have managed to get you 50% off, we hope that would sweeten your deal a bit.[/COLOR] [B] Then i refused an got this; [/B] [COLOR=#808080]Perhaps you didn’t understand me or even misunderstood me but I just mentioned that your craft will be handled under warranty after all.[/COLOR] Then i got the[COLOR=#666600] "Customer satisfaction is very important to us"[/COLOR] JUNK MAIL even before i got the package. Im sorry but this is un acceptable, i felt like i was dealing with the Chinese mafia or government, The people i delt with seem polite but instructed to be [I][B]dishonest an cunning[/B][/I]. .......we are talking about money and a warranty here. When i got the package i hesitated to open the[B][COLOR=#ff0000] Pandoras box of EVIL,[/COLOR][/B] should i dare return to a abusive relationship, did i learn my lesson to NEVER use DJI products, i felt like i ate the apple in EDEN!, believe me it felt exactly like this! , I spoke to many people who felt the same or worse! Some went as far as suggested they could not stop imagining that their emails came from minors living in sweat shops paid 30 cents a day during their break where they assemble DJI and Apple parts and i had to remind them about Americas own problems with guns, corruption, defamation and feminism to get my head out of this evil abyss customers fell in. I hope DJI reads this, people upset are not just angry because they paid allot for their products, love them and want more but because they assumed the products where fail proof, provide class A flight records an data showing who is the bum responsible for an error, but they have HOLES they need to fix, fix them and your customers and your staff will live in peace..the real chinese way! [B] Lets add FAIL SAFE options for power users to pay extra or with the care-fresh plan,[/B] for those who dare to go too far, loose connection or power during flights how about; parachutes, GPS tracking module, data recorded in the remotes?. my flight was innocent, 62% battery on a clear day..the result was remote issues non user related. It was the racist comments but angry customers refering to Chinese sweat shops that got me upset and back to testing the spark as i had plans to sell this abusive biatch out of my life, then i realized we (i and DJI) where write, it was the remote that caused my incident. My spark is amazing, even when i loose video signal or gps at 1klm and 250 high i can still switch the rht function from gps position to remote which radios it constantly and it will return! No more listening to that song "DOWN IN A HOLE" by ALICE IN CHAINS for a while ! I tried the OTG cable but i rather keep my iphone plugged into a power bank when flying, i should share this as i have noticed strange behavior with the iphones batteries getting drained fast at times via this cable or simply wifi. My confidence is back an i think those holes filled will certainly do better business for DJI with no sweat type arguments. hope my experience attributes because if it does not then dji are crazy and your all doomed ! ALICE IN CHAINS [/QUOTE]
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Flyaways - How does DJI handle? Lost Drone