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DJI Repair Service --- AIr Encoder Error 0X800002
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<blockquote data-quote="Pixar" data-source="post: 13983" data-attributes="member: 1027"><p>I just wanted to say how well DJI treated me in my repair of my Spark.</p><p>Since I have had my Spark I have heard all these horror story's about the DJI customer Service.</p><p>Not in my case , they were very fast and kind.</p><p></p><p>My Issue.. was that I had a Error Code -- AIr Encoder Error 0X800002</p><p>Drone would not fly anymore.</p><p></p><p>Called them the guy told me it's easier just to go online and start a claim and I did, </p><p>I had the return label sent to my email within 15 mins.</p><p></p><p>I live in Iowa, Spark sent to Calif.</p><p></p><p>Most of the time (days) was shipping , </p><p>So 14 days total, DJI had my Spark for repair for 3 days, Conclustion , they sent a new Spark.</p><p></p><p>I do have DJI Care , however I did not pay the $49 , It was under warranty and everything including</p><p>Shipping was free !</p><p></p><p>OUTSTANDING DJI ! Keep up the great customer service !</p><p></p><p>Thank You.</p></blockquote><p></p>
[QUOTE="Pixar, post: 13983, member: 1027"] I just wanted to say how well DJI treated me in my repair of my Spark. Since I have had my Spark I have heard all these horror story's about the DJI customer Service. Not in my case , they were very fast and kind. My Issue.. was that I had a Error Code -- AIr Encoder Error 0X800002 Drone would not fly anymore. Called them the guy told me it's easier just to go online and start a claim and I did, I had the return label sent to my email within 15 mins. I live in Iowa, Spark sent to Calif. Most of the time (days) was shipping , So 14 days total, DJI had my Spark for repair for 3 days, Conclustion , they sent a new Spark. I do have DJI Care , however I did not pay the $49 , It was under warranty and everything including Shipping was free ! OUTSTANDING DJI ! Keep up the great customer service ! Thank You. [/QUOTE]
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DJI Repair Service --- AIr Encoder Error 0X800002