DJI Care for Used Goods

Discussion in 'Spark Help' started by limesqueezy, Feb 19, 2018.

  1. limesqueezy

    limesqueezy Well-Known Member

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    Wondering if anyone knows the DJI policy/procedure regarding activation and/or DJI Care availability for used DJI products, including the Spark? I'm really just trying to buy batteries but have found some deals better than my BestBuy purchase and can still return for a few dollars if I can find a deal. Or its entirely possible DJI does not provide the service for used merch (that would see shortsighted to me).

    Thanks in advance for any help!
     
  2. Lastrexking

    Lastrexking Well-Known Member

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    DJI only offer care Refresh within the first 48 hours of the equipment being registered and activated - unless, you jump through hoops How to get DJI Care / DJI Care Refresh after the 48 hour countdown

    So, I doubt very much they cover used goods. I don’t blame them either. Who knows what the drone has been through during its lifetime.
     
  3. msinger

    msinger Well-Known Member
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    You can buy DJI Care Refresh from DJI here.

    You'll need to submit a video to DJI to show all is in working order with your Spark in order to activate the DJI Care Refresh policy. You can find more details about that process here.
     
  4. limesqueezy

    limesqueezy Well-Known Member

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    I learned about this process today as well, but thank you for posting the link. Its too good a deal to pass up.
     
  5. limesqueezy

    limesqueezy Well-Known Member

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    Here's a link to the video verification checklist. Warning... the checklist is both specific and intensive and it requires a second person to video all the checksteps. The checklist is thorough to say the least.