Another woderful experience with Tech support

[Jangles]

OK I forgot how to get into the menu where the tripod mode and other settings are so I called in to tech supp, guy keeps me on the phone 12 minutes, puts me on hold 3 times still didn't have an answer, so I told him I'll CB
and speak to someone else, OK I call back, new guy still didn't have answer, puts me on hold so I said screw it
and hung up and thought you guys/gals could guide me?
I know it's simple, it's just a matter of finding right button.
Thanks

 

[Spark 317]

I think the remote control icon on the left side of the screen gets you into the gesture menus?

Try that.

 

[les.warden]

Yep, what Spark 317 said. With your topic, I was really hoping it WAS a good customer support experience. Wishing I would read more positive support experiences. Wishing......

 

[Jangles]

Do you mean icon in general settings menu? Tried that, didn't work, I just called tech supp 4th time, they still couldn't figure it out, they started talking about firmware, that's what they tell you to do when they don't have an answer.
Love the spark, hate the software, not real intuitive!

 

[Spark 317]

Do you mean icon in general settings menu?

No.

It's the main screen as if you were flying with all of your telemetry.

 

[Hddeuce03]

No, it's the intelligent flight modes option on the LEFT side/bottom of your GO4 ap. The ap is actually pretty easy bro, take your time, it's not hard to figure out. I definitely wouldn't have wasted that much time calling tech support, there is so much info on the internet with YouTube, etc. Also, it's in the manual lol. Have you downloaded the manual yet? Good luck!

 

[Jangles]

OK I'm back after 2 more "tech supp" calls, 6 to be exact and 2 batteries down and scheduled for a level 2 CB, got one of those the other day and she didn't know jack, fortunately I had already fixed my issue before she called.This last guy asked if I calibrated my compass, wait what? do you know why I called??? I'm just looking for multiple flight mode, why coudn't they put a button in the menu?

 

[Jangles]

No.

It's the main screen as if you were flying with all of your telemetry.

No to that either, the guy I just spoke with was asking me about that too, h'mm maybe my software is messed up because there is no icon of an RC on the ready to fly screen?

 

[DesertWindAero]

OK I forgot how to get into the menu where the tripod mode and other settings are so I called in to tech supp, guy keeps me on the phone 12 minutes, puts me on hold 3 times still didn't have an answer, so I told him I'll CB
and speak to someone else, OK I call back, new guy still didn't have answer, puts me on hold so I said screw it
and hung up and thought you guys/gals could guide me?
I know it's simple, it's just a matter of finding right button.
Thanks

It's too bad the tech support guy didn't have THE MANUAL right in front of him for the answer... I mean, the NERVE of those uninformed jerks who work for DJI for wasting all of your time...right?

 

[Hddeuce03]

No to that either, the guy I just spoke with was asking me about that too, h'mm maybe my software is messed up because there is no icon of an RC on the ready to fly screen?

I'm sure there is! It's the intelligent flight mode icon right there on the main screen. The same way you get to dronie, helix, active track etc. Oh and it explains it all on page 16 of the manual.

https://dl.djicdn.com/downloads/Spark/20171031/Spark User Manual V1.6.pdf

 

[Spark 317]

Should be this icon if there.

 

[Jangles]

I'm sure there is! It's the intelligent flight mode icon right there on the main screen. The same way you get to dronie, helix, active track etc. Oh and it explains it all on page 16 of the manual.

https://dl.djicdn.com/downloads/Spark/20171031/Spark User Manual V1.6.pdf

I just checked out pg 16 BTW what's P mode? I remember seeing that Icon before and it's gone now?
Thanks for all your help, I wish the first 5 techs asked me that question!

 

[Jangles]

Should be this icon if there.

View attachment 4215

I wonder where it went? Thanks so much!

 

[Hddeuce03]

One other thing, you need to ensure that you've enabled intelligent flight modes! Here as some pictures to help:

 

[Spark 317]

I just checked out pg 16 BTW what's P mode?

Uh, flip the Sport mode switch on the remote and your icon should return.

Those functions aren't there when in Sport Mode.

 

[Hddeuce03]

I just checked out pg 16 BTW what's P mode? I remember seeing that Icon before and it's gone now?
Thanks for all your help, I wish the first 5 techs asked me that question!

I mean no disrespect at all, but you really should read the entire manual. P mode is Positioning Mode...it's the normal flying mode with GPS and sensors.

 

[Hddeuce03]

Uh, flip the Sport mode switch on the remote and your icon should return.

Those functions aren't there when in Sport Mode.

LOL, yeah, or this. I assumed you weren't in sport mode, but good call Spark 317.

 

[Jangles]

Uh, flip the Sport mode switch on the remote and your icon should return.

Those functions aren't there when in Sport Mode.

I'll try that when I get off the charger, thanks!

 

[Jangles]

OK I forgot how to get into the menu where the tripod mode and other settings are so I called in to tech supp, guy keeps me on the phone 12 minutes, puts me on hold 3 times still didn't have an answer, so I told him I'll CB
and speak to someone else, OK I call back, new guy still didn't have answer, puts me on hold so I said screw it
and hung up and thought you guys/gals could guide me?
I know it's simple, it's just a matter of finding right button.
Thanks

Mystery solved, I was in sport mode hence no RC icon, and a reminder to read the manual was good advice, I did read it first day but I didn't know what I was reading, between this site, you tube and actually flying makes a world of difference, thanks all for putting up with my frustration!

 

[ANT0407]

It's the remote control icon on the left side of the screen. I posted the question here because mine was gone. I found out that it disappears when you are on sports mode. Not sure if that's your problem,but something to check.