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Trying to activate new Spark
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<blockquote data-quote="Andre Levite" data-source="post: 85173" data-attributes="member: 10850"><p>I would try these steps in this order:</p><p>1. Completely log off from your DJI account on the app then log back in</p><p>2. Completely delete the app from phone then perform fresh install from app store</p><p>3. Consider opening a new DJI account with different user name /email</p><p></p><p>If those fail you should really call DJI Support. Most "new replacement" drones are actually refurbished units. You would swear they are new based upon appearance but they were actually previously registered to somebody else. Occasionally the tech forgets to unregister it and then the new owner gets the message you are seeing. You can only unlink it with DJI's help. The Assistant 2 app partially bypasses it but still get different error message.</p><p></p><p>If it had been instead purchased from a third party it can also mean aircraft reported as stolen and activation locked by DJI.</p></blockquote><p></p>
[QUOTE="Andre Levite, post: 85173, member: 10850"] I would try these steps in this order: 1. Completely log off from your DJI account on the app then log back in 2. Completely delete the app from phone then perform fresh install from app store 3. Consider opening a new DJI account with different user name /email If those fail you should really call DJI Support. Most "new replacement" drones are actually refurbished units. You would swear they are new based upon appearance but they were actually previously registered to somebody else. Occasionally the tech forgets to unregister it and then the new owner gets the message you are seeing. You can only unlink it with DJI's help. The Assistant 2 app partially bypasses it but still get different error message. If it had been instead purchased from a third party it can also mean aircraft reported as stolen and activation locked by DJI. [/QUOTE]
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Trying to activate new Spark