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Spark Power Failure During Flight
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<blockquote data-quote="Gabriel" data-source="post: 30700" data-attributes="member: 5118"><p>Guys check this thread out <a href="https://forum.dji.com/forum.php?mod=viewthread&tid=79552&pid=1149857&page=1&extra=#pid1149857" target="_blank">DJI replaced Fly away, "aircraft disconnected" could it happen ag...</a></p><p></p><p>The reason why i am sharing this with you is because DJI a few members of that forum avoided telling me what alert on my remote indicated when i lost video signal with the spark and it failed to RTH.</p><p></p><p>Now there are no birds as they all migrated a more then a month ago, there was 64% battery left, the flight data simply ends over a lake (notice many aircrafts having issues over lakes) and DJI insists that records do not show any signs of malfunction from their aircraft.</p><p></p><p>Been how these products are made i find it impossible for anyone to steal a dji product that can NOT be tracked down as soon as the person tries to fly it., so with out getting into all this their emails offer 30% on another purchase which i can NEVER accept and even if i where i do NOT have confidence in DJI, they could of told me that the signal from my remote indicated a power failure or battery drop out but instead they stayed silent and ignored my questions about the single long been and pauses from the remote or data only they can see proving this.</p><p></p><p>i believe they fully responsible and should replace my drone., its more less like a GopRo Karma., maybe class action is the answer, i already contacted a lawyer that said the manufacture HAS TO PROVE the product was in good working order and in the event something happened they have to also prove it is not the result of the end user in cases like this., other manufactures like GoPro had to recall their Karma drones, if this is an isolated case and DJI decided to SCRWE ME they picked the wrong person., its now my project to deal with them as they consistently and rudely avoided explaining what that remote alert was to conceal and battery malfunction. </p><p></p><p>Check this email and fallowing thread out, i got another one again saying they have no clue what happened and only offered 30%, no way i would buy a product not knowing what will happen again: </p><p>here is what they said;</p><p></p><p>Thanks for your patience.</p><p></p><p>For your claimed case<strong> CAS-1424083-V8B8P5</strong> , we have already finished the analysis, and the result is as follows:</p><p>1. The aircraft was piloted under GPS mode, and responded to the pilot's control well; T=00:03, the aircraft recorded the Home Point: 48.4748211 -4.5286977;</p><p>2. T=06:28, H=165 m, D=84 m, Battery 62%, the aircraft was switched to Sport mode and the pilot pulled down the throttle stick fully, then the flight record ended. The last recorded coordinate: 48.4744183 -4.5277434.</p><p></p><p>With the record ended without any sign of abnormality, we could not verify what happened afterwards. </p><p></p><p>We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another aircraft, we can try to especially apply for a 30% off coupon for Spark(Alpine White) without remote: </p><p><a href="http://store.dji.com/product/spark" target="_blank">http://store.dji.com/product/spark</a></p><p></p><p>If you would like to accept the offer, please reply to my email for example “I accept the offer”. </p><p></p><p>And may I know when you place the order, do you want to ship the aircraft to France?</p><p></p><p>Should you have more questions, please feel free to let me know.</p><p></p><p>Best Regards, WTF!!!!!!!</p><p></p><p>I tried speaking to them, tried calling them...i was wondering if they where suggesting a new drone was around the corner, honestly...i may consider the Mavic Air but....seriously...this has to be solved first!, i am embaressed to report to the family i proposed invest in a drone park, would be the first of its kind in a amusement park.</p><p></p><p>But seriously, check out the threat and all for yourself. <a href="https://forum.dji.com/thread-129076-1-1.html" target="_blank">Spark video signal lost during sport mode, never RTH!</a></p><p></p><p>here is the last video, i found it in the cache files;</p><p>[MEDIA=youtube]kk2euviSyTk[/MEDIA]</p><p></p><p>This is a screenshot of the flight simulated on the iphone:</p><p>[MEDIA=youtube]-mzTDz8W8Do[/MEDIA]</p><p></p><p>This is the log file uploaded ;</p><p><a href="https://www.youtube.com/redirect?q=http%3A%2F%2Fwww.phantomhelp.com%2FLogViewer%2FDONGAHV180H687GSUW4K%2F%23&redir_token=iJBM2QzTNvLHPTDsJhkDwV-jZWN8MTUxNTk3NTE0N0AxNTE1ODg4NzQ3&event=comments" target="_blank">YouTube</a></p><p>and another site showing log file:</p><p><a href="http://app.airdata.com/main?share=reiApJ&page_id=GENERAL" target="_blank">Airdata UAV - Flight Data Analysis for Drones</a></p><p></p><p>Here is a 360 Pano taken during the previous flight; </p><p><a href="https://goo.gl/maps/hS92Vw7NnLo" target="_blank">Google Maps</a></p><p><a href="https://goo.gl/maps/oQdVAkmEr8z" target="_blank">Google Maps</a></p><p></p><p>Some old shots of the area with a Mavic Pro:</p><p> <img src="https://goo.gl/maps/jZgiYXRFkdS2" alt="" class="fr-fic fr-dii fr-draggable " style="" /><a href="https://goo.gl/maps/drhtVMR832u" target="_blank">Google Maps</a></p><p><a href="https://goo.gl/maps/xsLYCx4YFER2" target="_blank">Google Maps</a></p><p><a href="https://goo.gl/maps/jZgiYXRFkdS2" target="_blank">Google Maps</a></p><p><a href="https://goo.gl/maps/b4KtJZP62qA2" target="_blank">Google Maps</a></p><p>I hope im not been rude sharing my own issues in this thread, but its the same exact issue, has to be a remote glitch</p><p></p><p><strong>But seriously mate, 3 months?</strong></p></blockquote><p></p>
[QUOTE="Gabriel, post: 30700, member: 5118"] Guys check this thread out [URL="https://forum.dji.com/forum.php?mod=viewthread&tid=79552&pid=1149857&page=1&extra=#pid1149857"]DJI replaced Fly away, "aircraft disconnected" could it happen ag...[/URL] The reason why i am sharing this with you is because DJI a few members of that forum avoided telling me what alert on my remote indicated when i lost video signal with the spark and it failed to RTH. Now there are no birds as they all migrated a more then a month ago, there was 64% battery left, the flight data simply ends over a lake (notice many aircrafts having issues over lakes) and DJI insists that records do not show any signs of malfunction from their aircraft. Been how these products are made i find it impossible for anyone to steal a dji product that can NOT be tracked down as soon as the person tries to fly it., so with out getting into all this their emails offer 30% on another purchase which i can NEVER accept and even if i where i do NOT have confidence in DJI, they could of told me that the signal from my remote indicated a power failure or battery drop out but instead they stayed silent and ignored my questions about the single long been and pauses from the remote or data only they can see proving this. i believe they fully responsible and should replace my drone., its more less like a GopRo Karma., maybe class action is the answer, i already contacted a lawyer that said the manufacture HAS TO PROVE the product was in good working order and in the event something happened they have to also prove it is not the result of the end user in cases like this., other manufactures like GoPro had to recall their Karma drones, if this is an isolated case and DJI decided to SCRWE ME they picked the wrong person., its now my project to deal with them as they consistently and rudely avoided explaining what that remote alert was to conceal and battery malfunction. Check this email and fallowing thread out, i got another one again saying they have no clue what happened and only offered 30%, no way i would buy a product not knowing what will happen again: here is what they said; Thanks for your patience. For your claimed case[B] CAS-1424083-V8B8P5[/B] , we have already finished the analysis, and the result is as follows: 1. The aircraft was piloted under GPS mode, and responded to the pilot's control well; T=00:03, the aircraft recorded the Home Point: 48.4748211 -4.5286977; 2. T=06:28, H=165 m, D=84 m, Battery 62%, the aircraft was switched to Sport mode and the pilot pulled down the throttle stick fully, then the flight record ended. The last recorded coordinate: 48.4744183 -4.5277434. With the record ended without any sign of abnormality, we could not verify what happened afterwards. We truly appreciate your support for DJI. If you could not recover the product and consider to purchase another aircraft, we can try to especially apply for a 30% off coupon for Spark(Alpine White) without remote: [URL]http://store.dji.com/product/spark[/URL] If you would like to accept the offer, please reply to my email for example “I accept the offer”. And may I know when you place the order, do you want to ship the aircraft to France? Should you have more questions, please feel free to let me know. Best Regards, WTF!!!!!!! I tried speaking to them, tried calling them...i was wondering if they where suggesting a new drone was around the corner, honestly...i may consider the Mavic Air but....seriously...this has to be solved first!, i am embaressed to report to the family i proposed invest in a drone park, would be the first of its kind in a amusement park. But seriously, check out the threat and all for yourself. [URL="https://forum.dji.com/thread-129076-1-1.html"]Spark video signal lost during sport mode, never RTH![/URL] here is the last video, i found it in the cache files; [MEDIA=youtube]kk2euviSyTk[/MEDIA] This is a screenshot of the flight simulated on the iphone: [MEDIA=youtube]-mzTDz8W8Do[/MEDIA] This is the log file uploaded ; [URL="https://www.youtube.com/redirect?q=http%3A%2F%2Fwww.phantomhelp.com%2FLogViewer%2FDONGAHV180H687GSUW4K%2F%23&redir_token=iJBM2QzTNvLHPTDsJhkDwV-jZWN8MTUxNTk3NTE0N0AxNTE1ODg4NzQ3&event=comments"]YouTube[/URL] and another site showing log file: [URL="http://app.airdata.com/main?share=reiApJ&page_id=GENERAL"]Airdata UAV - Flight Data Analysis for Drones[/URL] Here is a 360 Pano taken during the previous flight; [URL="https://goo.gl/maps/hS92Vw7NnLo"]Google Maps[/URL] [URL="https://goo.gl/maps/oQdVAkmEr8z"]Google Maps[/URL] Some old shots of the area with a Mavic Pro: [IMG]https://goo.gl/maps/jZgiYXRFkdS2[/IMG][URL="https://goo.gl/maps/drhtVMR832u"]Google Maps[/URL] [URL="https://goo.gl/maps/xsLYCx4YFER2"]Google Maps[/URL] [URL="https://goo.gl/maps/jZgiYXRFkdS2"]Google Maps[/URL] [URL="https://goo.gl/maps/b4KtJZP62qA2"]Google Maps[/URL] I hope im not been rude sharing my own issues in this thread, but its the same exact issue, has to be a remote glitch [B]But seriously mate, 3 months?[/B] [/QUOTE]
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