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I Lost My DJI Spark
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<blockquote data-quote="mrcruiser" data-source="post: 51323" data-attributes="member: 8843"><p>Hello,</p><p>I had a somewhat similar event (with a better outcome) at the end of April when the the 4.2.12 app was released with OTG support. I was flying the Spark with the new app and with OTG, in a rural area. Around 6 min flight time I started an active track mission and followed my daughter on her bike with the drone. She was cycling between a couple of trees and a creek. Under the branches the Spark reported weak GPS signal and two times it stopped and hovered because of the obstacle avoidance but I flew it further with the RC and initiated the active track again. I was walking approximately 5 meters behind the drone which was about 3 meters high in the air.</p><p>Suddenly the drone lost the signal, disconnected from the RC and also didn't respond to the commands. It turned around toward the home point but maybe 15 degrees off of that, started to ascend to about 8-10 meters high (the RTH altitude was set to 20m) and with full trhottle it flew into the nearby tree. It fell onto the ground maybe 5 meters away from me, with two missing props and a missing LED cover. The recording was still ongoing. I turned it off and on again but the RC didn't want to connect to the Spark. I had to physically unplug and plug the OTG cable again to be able to reconnect to the AC.</p><p>After the accident I could test fly the Saprk and it was working but the IMU calibration was in the yellow zone so I started an IMU calibration which failed once and forever. I took the Spark to a local service center (in Hungary) from where it was sent to the European DJI service center in Germany. I had to send the service center the log files and the video as well with a detailed explanation about the accident. After they investigated the case they reported back that the AC will be repaired under warranty (it was only purchased a month before the accident happened). The whole service process with the sending back and forth took 3 weeks but at the end surprisingly I received a completely new Spark. I had to activate it and had the chance to buy the DJI care service which I did immediately (I did not do that when I purchased the drone in March).</p><p>I also asked the service what should or should not I do to avoid such accidents in the future and they replied that I should use wifi connection instead of the OTG.</p><p>Since that time (and before that as well) I use the MOD version of the DJI GO4 which works flawlessly with the OTG connection and provides additional features such as cinematic mode which I prefer.</p><p></p><p>Sorry for the long post but I wanted to share a good experience with DJI support, I hope that Beniamin will receive a similar service. I was in a better situation since I could provide them with my drone but hopefully the log files will be enough for them.</p><p></p><p>Beniamin, which app version and connection (wifi or OTG) did you use?</p></blockquote><p></p>
[QUOTE="mrcruiser, post: 51323, member: 8843"] Hello, I had a somewhat similar event (with a better outcome) at the end of April when the the 4.2.12 app was released with OTG support. I was flying the Spark with the new app and with OTG, in a rural area. Around 6 min flight time I started an active track mission and followed my daughter on her bike with the drone. She was cycling between a couple of trees and a creek. Under the branches the Spark reported weak GPS signal and two times it stopped and hovered because of the obstacle avoidance but I flew it further with the RC and initiated the active track again. I was walking approximately 5 meters behind the drone which was about 3 meters high in the air. Suddenly the drone lost the signal, disconnected from the RC and also didn't respond to the commands. It turned around toward the home point but maybe 15 degrees off of that, started to ascend to about 8-10 meters high (the RTH altitude was set to 20m) and with full trhottle it flew into the nearby tree. It fell onto the ground maybe 5 meters away from me, with two missing props and a missing LED cover. The recording was still ongoing. I turned it off and on again but the RC didn't want to connect to the Spark. I had to physically unplug and plug the OTG cable again to be able to reconnect to the AC. After the accident I could test fly the Saprk and it was working but the IMU calibration was in the yellow zone so I started an IMU calibration which failed once and forever. I took the Spark to a local service center (in Hungary) from where it was sent to the European DJI service center in Germany. I had to send the service center the log files and the video as well with a detailed explanation about the accident. After they investigated the case they reported back that the AC will be repaired under warranty (it was only purchased a month before the accident happened). The whole service process with the sending back and forth took 3 weeks but at the end surprisingly I received a completely new Spark. I had to activate it and had the chance to buy the DJI care service which I did immediately (I did not do that when I purchased the drone in March). I also asked the service what should or should not I do to avoid such accidents in the future and they replied that I should use wifi connection instead of the OTG. Since that time (and before that as well) I use the MOD version of the DJI GO4 which works flawlessly with the OTG connection and provides additional features such as cinematic mode which I prefer. Sorry for the long post but I wanted to share a good experience with DJI support, I hope that Beniamin will receive a similar service. I was in a better situation since I could provide them with my drone but hopefully the log files will be enough for them. Beniamin, which app version and connection (wifi or OTG) did you use? [/QUOTE]
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