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DJI Service Turnaround Time
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<blockquote data-quote="Andre Levite" data-source="post: 85320" data-attributes="member: 10850"><p>I also had a broken gimbal (from a tree limb and encounter with gravity).</p><p></p><p>I didn't have DJI Care at that time. It only took DJI one day to run diagnostic testing and give me an estimate. It took another 2 days for us to negotiate a discount and agree to repair. The shipping to Texas took 4 days in each direction (depends where you live). </p><p></p><p>Overall I was 10-12 days without a Spark. The one they sent me was a refurbished unit but same condition as new. They use almost exclusively refurbs to greatly decrease turn around time.</p><p></p><p>With each step DJI sent me an email so I knew exactly what was happening at all times. It was very organized and final price was fair. Now I have DJI Care.</p></blockquote><p></p>
[QUOTE="Andre Levite, post: 85320, member: 10850"] I also had a broken gimbal (from a tree limb and encounter with gravity). I didn't have DJI Care at that time. It only took DJI one day to run diagnostic testing and give me an estimate. It took another 2 days for us to negotiate a discount and agree to repair. The shipping to Texas took 4 days in each direction (depends where you live). Overall I was 10-12 days without a Spark. The one they sent me was a refurbished unit but same condition as new. They use almost exclusively refurbs to greatly decrease turn around time. With each step DJI sent me an email so I knew exactly what was happening at all times. It was very organized and final price was fair. Now I have DJI Care. [/QUOTE]
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