DJI Service Turnaround Time

[RoarRoar]

Just curious as to what everyone’s experiences have been regarding turnaround time following service from DJI. Having some gimbal issues and don’t want to put it off any longer.

 

[Andre Levite]

Just curious as to what everyone’s experiences have been regarding turnaround time following service from DJI. Having some gimbal issues and don’t want to put it off any longer.

I also had a broken gimbal (from a tree limb and encounter with gravity).

I didn't have DJI Care at that time. It only took DJI one day to run diagnostic testing and give me an estimate. It took another 2 days for us to negotiate a discount and agree to repair. The shipping to Texas took 4 days in each direction (depends where you live).

Overall I was 10-12 days without a Spark. The one they sent me was a refurbished unit but same condition as new. They use almost exclusively refurbs to greatly decrease turn around time.

With each step DJI sent me an email so I knew exactly what was happening at all times. It was very organized and final price was fair. Now I have DJI Care.

 

[Tom Bennett]

I’m not sure of the timeline exactly, but I used DJICare on a crash with my MPP when it was only about 2 weeks old... Hit a tree and fell 50-60’ to the ground. I can tell you that the cause of the crash was pilot error, but that’s why you buy DJICare anyway.

Anyway, I contacted them by phone and then filed my claim on a Friday afternoon. I got an emailed shipping label late Saturday and shipped the drone to them on Monday due to my schedule. 8 days later I got an apparently new drone on my doorstep. It came with the serial already registerred in my DJICare account. Interestingly, the replacement drone was shipped from Texas.
Hope this helps

 

[pmshop]

Yes, 7-10 business days because i'm 4 hours away from the Texas repair depot.
But I was never without a Spark - 2 in the fleet ?