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DJI Replaced Spark After Warranty Claim - Great Customer Service Experience
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<blockquote data-quote="theletter3" data-source="post: 100634" data-attributes="member: 18547"><p>Posting in case others ever have to unfortunately consider pursuing a warranty claim.</p><p></p><p>After a strange flyaway, I posted <a href="https://sparkpilots.com/threads/spark-sudden-signal-loss-and-fly-away.15311/" target="_blank">this thread</a> looking for advice (which was great btw; you guys rock!). I ended up filing a warranty claim with DJI and was impressed with the responsiveness of their customer service. After reviewing the data I sent them, they confirmed it as a warranty case and sent me a replacement. It took a while and a follow-up email, but did eventually arrive. </p><p></p><p>If something feels wrong, reach out and contact support. You might be pleasantly surprised.</p></blockquote><p></p>
[QUOTE="theletter3, post: 100634, member: 18547"] Posting in case others ever have to unfortunately consider pursuing a warranty claim. After a strange flyaway, I posted [URL='https://sparkpilots.com/threads/spark-sudden-signal-loss-and-fly-away.15311/']this thread[/URL] looking for advice (which was great btw; you guys rock!). I ended up filing a warranty claim with DJI and was impressed with the responsiveness of their customer service. After reviewing the data I sent them, they confirmed it as a warranty case and sent me a replacement. It took a while and a follow-up email, but did eventually arrive. If something feels wrong, reach out and contact support. You might be pleasantly surprised. [/QUOTE]
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DJI Replaced Spark After Warranty Claim - Great Customer Service Experience