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Disgusted by DJI customer care behavior, need technical help...
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<blockquote data-quote="adolfo melilli" data-source="post: 14303" data-attributes="member: 2768"><p>Hello everybody, I'm new to this forum.. My Spark lost GPS during a mountain Journey, it suddenly went into ATTI Mode and I was not able to preventing it from crashing against a tree,.,</p><p>Gimbal lens cover is cracked, but the lens is still free.. so the image is good, I also lost a cap under a motor.. but I guess it can be replaced,,</p><p>The only issue I have is I can't calibrate compass anymore, I can successfully go from the "yellow LED phase" to the "green LED phase", but next step (the "nose down" one) ends with an error due to magnetic interference.</p><p></p><p>The strange thing is: Radar in the App works correctly, it is still indicating the right orientation and the craft does fly fine... that makes me think the compass is OK...... mmmhh... so?</p><p></p><p>I bought DJI Care Refresh together with the drone, 4 months ago, but DJI "lost it", my aircraft's S/N results as "not bound" to any DJI Care Refresh... since some days i'm filling them with mails reporting my order info, they keep me answering "ohh we are sorry, we forwarded your concern to the right department and we will let you know as soon as possible"..</p><p></p><p>So, I decided to try to fix it myself... I thought I could get help from forum.dji.com, but noone gives technical help there, the only thing they repeat for any trouble is. "you should return the unit to DJI for repair."..</p><p></p><p>What I'm looking for is some kind of knowledge (I'm an Electronic Designer) to explain why a Compass that seems to be working, can't be calibrated anymore after a crash..</p><p></p><p>Thankyou for any hint</p></blockquote><p></p>
[QUOTE="adolfo melilli, post: 14303, member: 2768"] Hello everybody, I'm new to this forum.. My Spark lost GPS during a mountain Journey, it suddenly went into ATTI Mode and I was not able to preventing it from crashing against a tree,., Gimbal lens cover is cracked, but the lens is still free.. so the image is good, I also lost a cap under a motor.. but I guess it can be replaced,, The only issue I have is I can't calibrate compass anymore, I can successfully go from the "yellow LED phase" to the "green LED phase", but next step (the "nose down" one) ends with an error due to magnetic interference. The strange thing is: Radar in the App works correctly, it is still indicating the right orientation and the craft does fly fine... that makes me think the compass is OK...... mmmhh... so? I bought DJI Care Refresh together with the drone, 4 months ago, but DJI "lost it", my aircraft's S/N results as "not bound" to any DJI Care Refresh... since some days i'm filling them with mails reporting my order info, they keep me answering "ohh we are sorry, we forwarded your concern to the right department and we will let you know as soon as possible".. So, I decided to try to fix it myself... I thought I could get help from forum.dji.com, but noone gives technical help there, the only thing they repeat for any trouble is. "you should return the unit to DJI for repair.".. What I'm looking for is some kind of knowledge (I'm an Electronic Designer) to explain why a Compass that seems to be working, can't be calibrated anymore after a crash.. Thankyou for any hint [/QUOTE]
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Disgusted by DJI customer care behavior, need technical help...