Videos missing

KevTN · May 9, 2018

i am in the process of trying to put something together for my daughters softball team. I went to the field and did some filming. When I went to download the videos many were missing along with most of the still shots. Also if I try to view and see videos and photos on my iPad they do not show up at all.

I have a 64gb micro chip that I formatted and all. I know I was videoing as I was trying to keep up with the time.

Any help or suggestions would be helpful. Thank you

Pete H. · May 10, 2018

Did you first switched off the camera and only then the spark? If you do it the other way around, you loose your footage - I know by experience!

Scott C · May 10, 2018

Thanks Pete as I was going to post a similar question but I think you answered it.

KevTN · May 10, 2018

I am new to the spark...once airborne I tapped the icon to switch from camera to video.

Is there a certain order I should do?

Thank you.

les.warden · May 10, 2018

If I remember correctly, tapping that over to video doesn’t start the video automatically. Gotta hit the red button, or the correct remote button, to stop/start the recording.

Also, here’s what I’ve also run into. While recording video, either the chip wasn’t done buffering or I shut the drone down too fast. The video was there, but I could not open it because it was corrupt, apparently at the end of the video. There IS a way to recover by running the file through a couple “file-fixers”, which I did, but it’s pretty technical. Just easier to make sure it has stopped recording BEFORE shutting down the drone.
Enjoy the air!!

KevTN · May 10, 2018

Thx for the info I did hit the record "red button" start and stop. I had 11 different videos and only two are left and they were going to be my throw aways. I always turn off video well before turning the spark off. Kinda crazy it is prob somethimg very little. Lol

les.warden · May 10, 2018

Also make sure you have a good recording memory chip. You can search for what others use. Again, I had an issue where it would record a couple minutes and stop on its own and also, when I would stop a recording, the red button would just spin and spin but never really just stop. Ended up being weirdness with the chip itself.