Recent content by PolarPro

Yep! Aluminum, steel, and glass, all durable materials to ensure the filters last :) -Jeff from PolarPro

Our filters for the Spark use neither adhesive nor rigid plastic to hold onto the camera lens, so the filters being described here do not sound like our models. We construct our filters of aluminum and glass, and in the case of the Spark filters we use a spring tension system to hold them in...

The images on that page feature an older design for the filters that we opted not to use for the final version. The informational content on the page is all still accurate, but the final design for the Spark filters is the one you see in our web store: PolarPro Spark Filters Our apologies for...

Being able to speak to our customers directly is helpful for us as well, some of the best feedback we receive comes from the various forums we're involved in. It's true that polarizer filters effectively have an ND value. They typically darken the image by 1.3 - 1.6 stops at max polarization...

We did have some reports of the gimbal dipping down during flight with the first batch of Spark filters, and in some instances it seems the drone's software interpreted this as a gimbal overload error. We temporarily took the filters off the market, and were able to determine that this was...

It's fairly common practice for equipment manufacturers like DJI to recommend against the use of third-party products with their gear, as they are unable to account for the way another company's products will behave in conjunction with their own. Warranties are usually only in place to guard...

Sorry to hear about the vignetting you are seeing! That is not at all expected behavior for our filters and we'd be happy to help out. Would you mind emailing [email protected] with a sample image showing the problem so we can take a look? If the filters are not working properly then we...

Hello Everyone, We are aware of the packaging misprint, and apologize for any confusion. We opted to move ahead with the planned shipments so as to not cause any delays for anyone, but the problem is being corrected and the packaging will be labeled appropriately moving forward. The filter in...

If it's inconsistent then there may be something else going on. On checking with our support team it sounded like they had requested some additional information about what you're seeing, so hopefully once they have that they'll be able to help out a bit more effectively. If you only bought...

Hi Chris, we just wanted to follow up on this. Was our customer support team able to help you out? - The PolarPro Team

Hi Chris, We're sorry to hear that's occurring. That does not sound like the trouble we were seeing with the first batch of filters, but our support team would definitely be happy to help you take a closer look and get that sorted out. We'll keep an eye out for your email. - The PolarPro Team

We're sorry to hear that occurred! We would be happy to swap those filters out for you if that is the case. Please email [email protected] with your receipt and shipping information, and we'll get that taken care of for you. - Oliver from PolarPro

I'm sorry to hear the filters aren't behaving as expected. I'm a little unsure what you're seeing based on the description, would you mind emailing [email protected] with a photo so we can help you get that sorted out? - Oliver from PolarPro

To the best of my knowledge, none of the identifying information on the packaging was altered, but B&H is an authorized seller, so your filters will not have been a part of the first batch. We have already worked with our retailers to remove all of the units that were part of the first batch...

If the seller on Amazon is "PolarProFilters" then we are directly fulfilling the order and will be shipping the new filters. The same is true if Amazon themselves are the seller. If you're purchasing from a seller other than those two and would like confirmation, please email...